FAQs
Orders
When will my order be delivered?
When will my order be delivered?
Delivery times may vary depending on your location. Generally, you can expect your order to arrive within 2-6 business days from the date of shipment.
How should I track my order ?
How should I track my order ?
To get in touch with us, please drop an email on : contact@cometlighting.co.uk
I would like to speak with the customer service. How can I get in touch?
I would like to speak with the customer service. How can I get in touch?
To get in touch with us, please drop an email on :contact@cometlighting.co.uk
Returns and Refunds
How to return a product?
How to return a product?
If you need to return a product purchased from COMET LIGHTING LTD. please download and print the returns from below. It is important to return your product with the form attached to ensure that your return is not delayed upon receipt in our warehouse. Before returning any product, email contact@cometlighting.co.uk for a RMA number, we will respond via email with you RMA number and any return instructions. Postage fees for any returns are your responsibility.
Returns Form Click here to download
Please do not post anything back without an RMA number as this may delay processing of your return.
Am I responsible for covering the return costs?
Am I responsible for covering the return costs?
Please note it is the consumers responsibility to pay for return postage to COMET LIGHTING LTD. when the goods are not faulty.
A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation. Please note credit/debit card refund can take 4 working days to clear.
Non faulty goods must be returned at the customers own cost within this period.
When can I expect to receive the refund for my returned items?
When can I expect to receive the refund for my returned items?
A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation.
Please note credit/debit card refund can take 4 working days to clear.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
What to do if I recieve a faulty product ?
What to do if I recieve a faulty product ?
If you discover your purchase to be faulty within 30 calendar days of purchase please contact us by email Customer services: contact@cometlighting.co.uk
With some products the manufacturers would require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty ( within 28 calendar days in original packaging) will be repaired or replaced and sent back to the customer carriage free.