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Frequently Asked Questions
How can I return a non-faulty item?
How can I return a non-faulty item?
Under the new distance selling regulations, you have the right to cancel and return non-faulty goods within 14 working days from receiving them. Contact us by telephone before dispatch or fill the form on our returns page.
Please ensure goods are returned in their original packaging and in resellable condition.
The return shipping cost will be paid by you.
Do I have to pay for return shipping of non-faulty items?
Do I have to pay for return shipping of non-faulty items?
Yes, the customer is responsible for the return delivery charges of non-faulty items.
What should I do if I discover a fault within 30 days of purchase?
What should I do if I discover a fault within 30 days of purchase?
Contact us by email at contact@cometlighting.co.uk for faulty goods within 30 days. Some products may require direct contact with the manufacturer for a quicker resolution.
What should I do if my goods are damaged in transit?
What should I do if my goods are damaged in transit?
Notify us within 24 hours of delivery, providing photos of the damage by email. We will process replacement parts or a full exchange, arranging collection or refunding return postage costs. Replacement time frames will be communicated via email.