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Frequently asked questions

How can I return a non-faulty item?

Under the new distance selling regulations, you have the right to cancel and return non-faulty goods within 14 working days from receiving them. Contact us by telephone before dispatch if you wish to cancel. Please ensure goods are returned in their original packaging and in resellable condition. Return using a signed-for service, and the customer is responsible for return delivery charges. Refunds will be made within 30 days of cancellation.

Do I have to pay for return shipping of non-faulty items?

Yes, the customer is responsible for the return delivery charges of non-faulty items.

Can business customers return unwanted products?

No, we do not accept returns for unwanted products purchased on a business credit/debit card or under a business name.

Are special order items returnable?

No, special order items, being bespoke, are non-returnable.

What should I do if I discover a fault within 30 days of purchase?

Contact us by email at for faulty goods within 30 days. Some products may require direct contact with the manufacturer for a quicker resolution.

What should I do if my goods are damaged in transit?

Notify us within 24 hours of delivery, providing photos of the damage by email. We will process replacement parts or a full exchange, arranging collection or refunding return postage costs. Replacement time frames will be communicated via email.

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