Frequently Asked Question

Frequently Asked Question

If you can't find what you're looking for, worry not! We're here to help. Our team at comet is ready to assist you in discovering the perfect lighting products that align with your unique taste and preferences.

Frequently asked questions

How to return a product?

If you need to return a product purchased from COMET LIGHTING LTD. please download and print the returns from below. It is important to return your product with the form attached to ensure that your return is not delayed upon receipt in our warehouse. Before returning any product, email contact@cometlighting.co.uk for a RMA number, we will respond via email with you RMA number and any return instructions.  Postage fees for any returns are your responsibility.

Returns Form Click here to download

Please do not post anything back without an RMA number as this may delay processing of your return.

Am I responsible for covering the return costs?

Please note it is the consumers responsibility to pay for return postage to COMET LIGHTING LTD. when the goods are not faulty.

A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation. Please note credit/debit card refund can take 4 working days to clear.

Non faulty goods must be returned at the customers own cost within this period.

When can I expect to receive the refund for my returned items?

A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation.

Please note credit/debit card refund can take 4 working days to clear.

What is the duration of the warranty for the products?

All Items sold via COMET LIGHTING LTD. have a one years manufacturers warranty.

What to do if I recieve a faulty product ?

If you discover your purchase to be faulty within 30 calendar days of purchase please contact us by email Customer services: contact@cometlighting.co.uk

With some products the manufacturers would require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Any goods returned faulty ( within 28 calendar days in original packaging) will be repaired or replaced and sent back to the customer carriage free.

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